Answered By: ic @westernsydney.edu.au
Last Updated: Feb 08, 2018     Views: 2053

To access the full functionality of Library e-resources, you will need to enable the following internet settings. Access to Library resources would be severely limited or not possible without making these changes.
If accessing from a workplace see: Firewall and anti-virus software on your machine or network
The instructions below are for the most common configurations for Internet Explorer and Firefox.


Clearing the cache

These problems are often caused by your browser calling up old information from your cache or cookie folder. Clearing them usually solves the problem.

In most web browsers you can clear the cache, cookies and history by simultaneously pressing Ctrl + Shift + Delete on Windows and Command + Shift + Delete on Mac.

If this does not resolve the issue, please refer to the detailed instructions below for your browser:

Internet Explorer

Chrome

Firefox

Safari

Android Mobile


Enabling Cookies

You may need to enable cookies on your browser.

Internet Explorer 7+
 

  1. From the browser menu bar, select Tools > Internet Options
  2. Select the Privacy tab
  3. Move the bar until the screen shows Low or Accept all cookies
  4. Select Advanced
  5. Deselect override automatic cookie handling button
  6. Click on the OK button at the bottom of the screen
  7. Click OK to exit
  8. You may need to restart your browser for changes to take effect

Instructions for other versions can be found using the search box on the Windows Website.



Firefox 2+
 

  1. From the browser menu bar select Tools > Options
  2. Click on the Privacy tab
  3. Under the Cookies heading ensure that the Accept cookies from sites box is checked and the option for Keep until: is set to they expire

Instructions for later versions can be found on the Firefox website

 

Safari

1.      Click Safari in the menu bar

2.      From the drop down, select Preferences

3.      In the pop up box select Security

4.      Alongside ‘Accept cookies’ select Only from sites I visit


Enabling JavaScript


Java and JavaScript should be enabled in your browser

Internet Explorer 7+
 

  1. From the browser menu bar, select Tools > Internet Options
  2. Click on the Security tab
  3. Click on the Custom level... button and scroll down to the Scripting section
  4. Click in the Enable radio button under Active Scripting if this is not selected
  5. Click OK

Instructions for other versions can be found using the search box on  the Windows Website.


Firefox 2+
 

  1. From the browser menu bar, select Tools > Options
  2. Click on the Content tab
  3. Ensure the Enable Javascript is checked

Instructions for later versions can be found on the Firefox website.

 

Safari

1.   Click Safari in the menu bar

2.   From the drop down, select ‘Preferences’

3.   In the pop box, select ‘Security’

4.   Alongside ‘Web content’ tick ‘Enable JavaScript’


Enabling popup windows

Some databases require the use of pop-up windows to deliver information. By default, pop-up blocking functions are included in some anti-virus, internet security, personal firewall, and browser programs. These need to either be turned off (so that pop ups are accepted) or set to allow pop-ups from database sites.

Unfortunately, the Library cannot provide information for all available pop-up blocking software. Some common blockers and how to alter the settings are provided below.
 

  • Internet Explorer
    Go to Tools menu > Pop-up Blocker Either, select 'Turn Off Popup Blocker', or select Pop-up Blocker Settings and input the details for individual sites for which pop-ups are permitted.
  • Google toolbar
    Please refer to the instructions available from the Chrome Help page
  • Firefox
    Please refer to the instructions available from the Mozilla Support page.


Security Messages

Some databases may cause your browser to display a security alert message. Normally you should be cautious about allowing your browser to display content with such a message, but if you are accessing a Library database through a Library link it should be safe to do so.

Internet Explorer 7+
 

  1. You will see an information bar indicated yellow at the top of the page.
  2. To clear the message, click in the yellow bar and click on Display blocked content.


Firefox 2+

  1. You will get a Security Error alert box.
  2. Click OK to allow the content to display.

Safari

1.      Click Safari in the menu bar

2.      From the drop down, select ‘Block Pop-Up Windows’ if it is ticked

Or

1.      Click Safari in the menu bar

2.      From the drop down, select ‘Preferences

3.      In the pop box, select ‘Security’

4.      Alongside ‘Web content’ un-tick ‘Block pop-up windows’

 

 

 

If your browser settings are correct, also review:

Firewall and anti-virus software on your machine or network

Off Campus Access doesn't work with my Virtual Private Network (VPN) for UWS

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