Answered By: ic @westernsydney.edu.au
Last Updated: Aug 21, 2018     Views: 832

When the document viewer shows 'no service currently active,' you need to activate the Similarity Check service by clicking the 'Similarity' button in the right-hand toolbar of your report. This should activate the Similarity Report and you will see the matching text highlighted and the sources in the right sidebar.

For technical help with Turnitin please contact the IT Service Desk.

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