Answered By: The Library
Last Updated: Mar 21, 2023     Views: 1275

Some students and staff have established VPN connections into the University network. This confuses the software used for connecting to Off- Campus Access services, as it sees you as being part of Western Sydney University and does not log you in. However, our database providers do not see a Western Sydney University IP address, and cannot log you in automatically.

The solution at present is to not connect via your VPN if you are planning to use Library-subscribed databases and electronic journals.

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