Answered By: ic @westernsydney.edu.au
Last Updated: Aug 05, 2020     Views: 28

This error usually appears when too many attempts have been made to sign in with either an incorrect ID or password.

A Western Account is required using your ID number only, not email address, and Western password.

If you still cannot sign in after entering the correct credentials, please try the following:

  • Clear the cache in your browser and restart your computer.
  • Test access trying different browsers.
  • Check if you can sign into other accounts that require a Western Account (My Library, vUWS and university email).
  • If your login is saved into your browser, try typing in your password manually in case the saved one has expired.
  • Reset your password through the Password Management page.

If these steps do not resolve the problem, please submit the details through our Email Us form and we will investigate further.

Related Topics

Contact Us