Answered By: The Library
Last Updated: Feb 16, 2023     Views: 530

This error usually appears when too many attempts have been made to sign in with either an incorrect ID or password.

A Western Account is required using your ID number only, not email address, and Western password.

If you still cannot sign in after entering the correct credentials, please try the following:

  • Clear the cache in your browser and restart your computer.
  • Test access trying different browsers.
  • Check if you can sign into other accounts that require a Western Account (My Library, vUWS and university email).
  • If your login is saved into your browser, try typing in your password manually in case the saved one has expired.
  • Reset your password through the Password Management page.

If these steps do not resolve the problem, please submit the details through our Email Us form and we will investigate further.

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