Answered By: ic @westernsydney.edu.au Last Updated: Dec 19, 2017 Views: 63
Study Smart Advisor Online wants everybody who connects with our Advisors online to get the help they need, so in order to do that we have a 'Fair Go' policy.
The policy allows students to work through their question with an Advisor until they're happy that they understand the concept. If the session time is still under 20 minutes, they can ask a second question with the session continuing until they are satisfied. However, if the session discussing the first question takes longer than 20 minutes, depending on how many other students are waiting to connect, we may ask the student to finish the session and join the queue again to ask further questions.