Answered By: ic
Last Updated: Dec 18, 2017     Views: 45

Unfortunately, you're not able to make any changes to your document in the queue, or to replace it with a newer version.

You can either wait for the Advisor's feedback to your original document, or cancel it and upload your most recent one.

If you want to cancel your document from the queue, log into your account and click on 'Reviewed documents' on the right-hand-side of your account homepage.



You should then see a list of any documents you have submitted to our service in the past, as well as the document you want to cancel.

Click on 'Cancel' next to the document you'd like cancelled and then hit the red button to confirm. 



Please note that you can only cancel the document before the Advisor takes the document for review. Once the Advisor has taken it (and it is marked as 'Under review'), you won't be able to cancel the document.

You can then upload your more recent file, which will enter the queue as if it were a brand new document.

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