Q. What happens if I have technical issues when submitting to Turnitin?

It is essential that you plan your time carefully and do not leave the submission of your assessment until the last minute. It's always a possibility that a network delay or Turnitin service outage could cause a delay resulting in a late submission.

To maximise your changes of successful on-time submission:

• Ensure the final version of your document is saved and readily accessible for upload.
• Complete the submission via a fixed, reliable internet connection rather than WiFi.
• Reduce the number of browser windows and documents you have open during the submission process - this will reduce network load as well as minimise confusion.

If your submission is late or unsuccessful as a result of technical issues, you should also let your tutor or subject coordinator know, and provide details of the steps you have tried and issues experienced.

For technical help with Turnitin, please contact ITDS via Live Chat, or fill out their 'Something's Broken' form.