Answered By: ic @westernsydney.edu.au
Last Updated: Jun 09, 2017     Views: 13

YourTutor wants everybody who connects with our tutors online to get the help they need, so in order to do that we have a 'Fair Go' policy.

The policy allows students to work through their question with a tutor until they're happy that they understand the concept.  If the session time is still under 20 minutes, they can ask a second question with the session continuing until they are satisfied. However, if the session discussing the first question takes longer than 20 minutes, depending on how many other students are waiting to connect, we may ask the student to finish the session and join the queue again to ask further questions.

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