Answered By: ic
Last Updated: Jun 09, 2017     Views: 10

If you want to cancel a document you have submitted to the writing feedback service, here's how to do it in your account.

Log into your account and click on 'Reviewed documents' on the right-hand-side of your account homepage.



You should then see a list of any documents you have submitted to our service in the past, as well as the document you want to cancel.

Click on 'Cancel' next to the document you'd like cancelled and then hit the red button to confirm.




Please note that you can only cancel the document before the tutor takes the document for review. Once the tutor has taken it (and it is marked as 'Under review'), you won't be able to cancel the document.

If your account has limits on it (for example you're only able to submit a certain number of documents in a given period, or you have a monthly allocation of minutes), your usage balance will revert to what it was before you submitted your document. Or in other words, once you cancel your document from the queue, 'it never happened'. 

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