Answered By: ic @westernsydney.edu.au Last Updated: Oct 28, 2016 Views: 28
It is essential that you plan your time carefully and do not leave submission of your assignment until the last moments. It’s always a possibility that a network delay or Turnitin service outage could cause a delay resulting in a late submission.
To maximise your chances of successful on-time submission:
- Ensure the final version of your document is saved and readily accessible for upload.
- Complete the submission via a fixed, reliable internet connection rather than Wi-Fi.
- Reduce the number of browser windows and documents you have open during the submission process – this will reduce network load as well as minimise confusion.
- For technical assistance please contact the IT Service Desk via the MyIT portal.
If you are unable to submit successfully, or the system is not available, you are advised to contact the IT Service Desk and lodge a support ticket. It is helpful if you can provide screenshots or details of error messages or events that occur during the submission.
If your submission is late or unsuccessful as a result of technical issues you should also let your Tutor or Unit Coordinator know, and provide details of steps you have tried and issues experienced.